“Out of respect for that person’s life and their ability to access information, you should turn on closed captions.”Īccording to Yale ITS Digital Accessibility Specialist Michelle Morgan, Zoom Video Communications did not notify the University of the change, so users discovered the feature on their own in late October. “The use of closed captioning is a larger part of getting faculty members and students to understand that disability shouldn’t be treated as a case-by-case special exception but as a part of a person’s life,” said Mafalda von Alvensleben ’22, president of Disability Empowerment for Yale, a group of undergraduate disabilities advocates. But Conklin said that after Zoom itself soft-launched a new live transcription feature just like the one offered by those audio transcription services, Yale ITS decided to work with campus administrators to determine how to best deploy and share the new feature, which users can turn on in their account settings pages. Since March, student disabilities advocates have voiced concerns about the unavailability of automatic closed captioning, which may obstruct students who are deaf or hard of hearing from fully participating in classes.Īccording to Elizabeth Conklin, the University’s associate vice president for institutional equity, access and belonging, Yale IT services and the Student Accessibility Services teams have been working for months to implement a live closed captioning solution for all of Yale. Sign In error possible due to multiple account sign-in before.Six months after classes first transitioned online, students and faculty members can now opt to use live closed captioning in their Zoom sessions. Please email to Zoom Phone Deployment Team and provide the password reset confirmation that there is no account associated with the email address. Please confirm you have waited for 2 hours and have done the same for your NUS friendly email address. I have deleted my personal Zoom account with NUS email address but I still cannot sign in with SSO. What and when is the Zoom Phone migration? For more info on NUS IT Telephony - FAQ – Zoom Account & Login When prompted to provide account email, type in or.To prevent your device from signing you in automatically with, use a different web browser or use the incognito/private browsing mode. Your NUS Zoom account should be or, hence the error. The error message indicates a Sign In attempt with. Please contact your administrator to assign access to this application. The signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. AADSRS50105: Your administrator has configured the application Zoom to block users unless they are specifically granted ("assigned") access to the application. Error Message: Sorry, but we're having trouble signing you in. Wait for one hours then try sign in again with SSO, company domain: nus-sg. Please add/change a friendly email address as a workaround. What do I do? Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS. I am a returning student, and I can't Sign In with SSO, company domain: nus-sg. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg What do I do? Ans: Please terminate your Basic FREE Zoom account. And I can't Sign In with SSO, company domain: nus-sg. My Zoom Free Basic account is not with NUS Zoom. ** Please do not register for new account at with the NUS email address. It may take up to an hour for the information to by synced. Ans: Since, accounts will be pre-provisioned from the NUS Active Directory system. I had an SSO SIgn In Error after receiving my new NUS ID, changed my NUS ID or NUS Friendly Email Address.
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